Contact Us

Questions, corrections, tip-offs about an operator, or a broken link — we read everything. This is a review site, not a casino, so a few quick notes on what we can and can’t help with will save you time.

How to reach us

We love to hear your feedback or answer your questions. Click the “Feedback” button at the bottom right of the screen to send us a quick message anytime. However, since this is an anonymous service, we recommend using the email addresses below if your message requires a reply. You can also fill in the form below to get in touch:

General and editorial questions and feedback

[email protected] — questions about our reviews, suggestions for platforms to test, or anything else about the site.

Corrections and fact-checks

[email protected] — if something’s out of date, a bonus has changed, or you think we’ve called a platform wrong, tell us here. We’d rather fix it than defend it, and we note what changed when we do.

Business and partnerships

[email protected] — for operators and commercial inquiries. Worth knowing up front: we don’t accept paid guest posts, sponsored reviews, or payment to alter a score. Factual corrections from operators are always welcome.

We aim to reply within two business days.

What we can’t help with

We’re independent of every casino we cover, which means we have no access to your account and no influence over what an operator does with it. You can learn more about who we are and our mission on our About Us page. If you encounter problems with an operator, we can’t check your balance, process or chase a redemption, resolve a payout dispute, unlock a suspended account, recover funds, or similar.

For anything involving your account or your money, you’ll need to contact the operator’s support team directly. That’s genuinely the only route that can fix it. If you’re struggling to get a response from them, our reviews list the support channels each platform offers and which ones actually work.

However, feel free to share your experiences with a casino (good and bad). If we receive several complaints about the same casino, it’s a clear sign that something is wrong, and we will take a closer look. Although we can’t help you solve your issues with a casino, it may result in us delisting them and hopefully prevent other players from experiencing the same problems.

If you need support with gambling

If you’re contacting us because gambling has stopped being fun, please don’t wait for an email reply from us. Free, confidential help is available right now, 24/7, by calling or texting 1-800-MY-RESET, or visit ncpgambling.org.

We urge you to play within your means and utilize responsible gaming tools when possible.